10 Years Warranty

10-Year Warranty: Experience with Tong Ming Xi

Long-Term Care That Protects Your Instrument’s Value

Our 10-Year Warranty is more than a promise—it is a long-term care commitment supported by our in-house workshop and experienced specialists.

With regular professional maintenance, your instrument remains structurally sound, tonally healthy, and properly documented. This protects not only how your violin plays and sounds, but also its long-term value.

Because we support your instrument throughout its journey, we are able to offer one of the highest trade-in values in the market when you are ready to upgrade. Proper care today leads to stronger returns tomorrow, helping to reduce the cost of your next instrument.

When you purchase from us, you are not just buying an instrument—you are gaining a trusted long-term partner.

Good care today means smarter savings tomorrow.

A 10 – YEAR COMMITMENT TO YOUR MUSICAL JOURNEY

Protecting your sound, preserving your instrument’s value, and supporting your musical growth — for the next decade.

Maintenance

Value of Instrument

Sound

Our Workshop

At the core of TMX is our fully equipped in-house workshop, where experienced luthiers specialise in the repair, restoration, and long-term care of fine string instruments. Our work supports instruments across different stages of their musical lives, from active performance use to long-term preservation.

Our workshop is entrusted with the ongoing care and maintenance of selected institutional instrument collections used by students at Yong Siew Toh Conservatory of Music, NUS, reflecting the level of confidence placed in our technical standards, consistency, and discretion.

Sound Optimisation

As part of our 10-Year Warranty, regular maintenance allows your instrument to receive ongoing tonal care and refinement over time. Each visit gives our specialists the opportunity to assess, adjust, and fine-tune the instrument as it matures and responds to the player.

Through precise tonal adjustment and careful calibration of key components, we ensure the instrument maintains clarity, balance, and responsiveness throughout its lifespan. This continuous care protects not only the sound you enjoy today, but also preserves the instrument’s structural condition and long-term value for years to come.

What is the 10-Year Warranty?

It is a long-term care program that supports your instrument through professional maintenance, workshop support, and sound care for up to 10 years.

Why is this warranty important?

It protects your instrument’s condition, sound quality, and future value over time.

What is the condition to stay eligible for the 10-Year Warranty?

To remain eligible, the instrument must be brought in for professional maintenance at least once a year.

What happens if I miss one year of maintenance?

We will send reminders to support you. However, if maintenance is not completed within 12 months + 1-month grace period, the 10-Year Warranty will no longer be valid.

Is maintenance included under the 10-Year Warranty?

The 10-Year Warranty includes a complimentary annual professional inspection as part of our long-term care commitment.
This inspection covers restringing, bridge alignment and straightness, soundpost and fingerboard checks, peg lubrication and inspection for open seams or cracks.

Is annual maintenance free of charge?

The annual inspection itself is provided as part of our care program. If maintenance or repair work is needed, we will first provide a clear estimate. Service fees typically range from $50 to $200, depending on the instrument’s condition and the scope of work. All recommendations will be explained in advance, and no work will be done without your approval.